Acceptance of the Terms and Conditions:
By using our Cool Monkey online store you agree to be bound by these Terms and Conditions as well as our Privacy Policy. If you do not agree to these terms, please do not use our online store.
We reserve the right to change this site and these terms and conditions at any time.
Cool Monkey is a marketplace that makes it easy for customers to purchase creator products. You must not use the Website for any purpose other than its intended purpose, and you must not damage our Website in any way.
When using the Website you must not act in a fraudulent manner, nor provide us with false, inaccurate, infringing or misleading information. Parts of our website may allow you to comment on or submit your content and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or otherwise violates any Australian law or the rights of any person.
Intellectual property:
All content published and available on our Site is the property of Cool Monkey and the creators of the Site. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
We ask that you do not copy, reproduce or modify anything on our website for any purpose except where we give you our prior written consent or sharing is permitted and you agree that you will not.
We own all right, title and interest in and to the Website and no right, title or interest is transferred or granted to you.
Accounts:
When you create an account on our Site, you agree to the following:
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- You are solely responsible for your account and for the security and privacy of your account, including any passwords or confidential information attached to that account.
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- All personal information you provide to us through your account is current, accurate and truthful, and you will update your personal information if it changes.
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- It must not contain viruses or similar that may affect the integrity, operation or security of Cool Monkey.
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- Must not be untrue, inaccurate, fraudulent, misleading or unlawful so as to damage the credibility or integrity of the Website and tarnish or damage our brand in any way.
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- You may not attempt to evade payment of any Fee in any way or to circumvent, disable or attempt to interfere with any security related feature of the Website.
You agree that we may contact you for marketing or promotional purposes once you create an account or opt-in to our marketing or newsletter.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
- You may not attempt to evade payment of any Fee in any way or to circumvent, disable or attempt to interfere with any security related feature of the Website.
Products:
We strive to accurately display the colors, features, details, and prices of products in our online store. However, we cannot guarantee that the images on our website are accurate.
These Terms and Conditions apply to all products displayed on our Site at the time you access it. This includes all products listed as out of stock. All information, descriptions or images we provide about our products are as accurate as possible. However, we are not legally bound by such information, descriptions or images, as we cannot guarantee the accuracy of all products we provide. You agree to purchase products from our Site at your own risk.
We reserve the right to modify, reject or cancel your order when necessary. If we cancel your order and have already processed your payment, we will refund the amount you paid. You agree that it is your responsibility to check your payment instrument to verify receipt of any refund.
Links and third-party services:
Our website may contain links to or from other third party websites over which we have no control. We are not responsible for the content or use of these other websites (including any viruses or disturbing or harmful content) and you access them at your own risk.
It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
We accept the following payment methods
• Credit or debit card
• PayPal
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to collect the amount owed to this payment instrument.
If we believe that your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery:
Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends or holidays. When you purchase goods from our Site, the goods will be delivered via regular mail within an estimated 6 – 11 business days.
International shipping is not available at the moment. We will work to be able to provide the same service for the rest of our products in the future.The international delivery time will depend on the country of destination and its distance from Australia, possibly exceeding 11 days.
Shipping rates may vary depending on the product and delivery times vary depending on the location of the buyer.When ordering in bulk, the cheapest rate will apply.
If you purchase goods from us for delivery to a destination outside of Australia, your purchase may be subject to import duties and taxes levied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for payment of such duties or taxes and we are not responsible for your failure to pay them.
You must provide us with a complete and accurate delivery address, including the name of the recipient. We are not responsible for the delivery of your products to the wrong address or to the wrong person as a result of you providing us with inaccurate or incomplete information.
Product prices are subject to change without notice. We cannot guarantee that the price of a product in our online store will be the same as the sale price in a physical store. The prices of the products in our online store include the GST (Good and Services Tax) but do not include shipping costs.
Refunds and Returns:
Refund requests must be made within 30 days of receipt of your goods.
We accept refund requests for goods sold on our Site for any of reasons such as: misprinted, damaged or defective
Before making any return, it is advisable to contact the platform by sending an email to theshop@coolmonkey.net with the word Return in the subject line and explaining the reasons for the return below or through the Contact page. We will contact you as soon as possible to verify your case and proceed with the return if applicable.
Refunds or returns are not accepted for reasons of:
• Wrong address. If you provide an address that the courier deems insufficient, the shipment will be returned.
• For buyer’s remorse.
Original and product shipping charges are non-refundable unless it is our fault. Please note that when sending a return, the package is your responsibility until it reaches us. Always keep proof of shipment.
Return shipping is at your expense.
Exchange for another size:
If you wish to exchange your product for another size, you must first return your product. When we receive your item in good condition, we will refund the full amount as quickly as possible to the account used to purchase the order. Once everything is done you have to make a new order on the web with your new size.
Compensation:
Except where prohibited by law, by using this Site you indemnify and hold Cool Monkey and our directors, officers, agents, employees, subsidiaries, and affiliates harmless from any action, claim, loss, damage, liability, and expense, including legal fees, that arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes in the way we operate our Site and the way we expect users to behave on our Site. We will notify users by
email about changes to these Terms and Conditions or post a notice on our Site.
Contact us with any questions or concerns on our Contact Us page.